How SAGE works, and how to get unstuck.

Short, honest guides for the parts of SAGE shops ask about most. Start with the SAGE AI helper below; if it cannot answer or you truly need a person, escalate to hello@indieco.shop.

Launch basics

• What happens after signup?
  Add one item or catalog, bring in one customer path, connect one live source when ready, then review Today's list before any writes happen.
• How inventory proof works
  SAGE uses owner-connected inventory, reviewed CSVs, photos, or source-backed public pages so storefronts and guides stay honest.
• Owner approval comes first
  Drafts, campaign sends, social posts, inventory writes, and customer messages wait for an explicit owner approval path.
• Reserve vs. buy
  Public discovery is read-only. Enabled storefronts can offer card-backed 36-hour pickup holds or paid pickup orders.
• Your data stays yours
  SAGE does not sell customer lists, campaign results, or shop data. Export or delete your data from settings.

Getting started

• What does SAGE do?
  Today’s list, Quick List, storefront search, holds, campaigns, team clock-in, and what is still guarded.
• 5-minute launch path
  Do one useful thing in each lane: item, customer list, live source, Today’s list, and workbench.
• Connect your catalog or POS
  Bring in product data from the systems you already use so suggestions and storefronts have real proof.
• Import your customers
  CSV, paste, add-by-hand, audience sync, tags, unsubscribe status, and owner-approved campaigns.

Daily work

• Today's list: five prioritized actions
  How SAGE ranks urgency, replaces completed items, and folds holds, restock, and demand into one list.
• Publishing your first social post
  Snap a photo, review the draft, and send only through connected social channels after approval.
• Sending your first email campaign
  AI draft, audience, scheduling, tag filters, SAGE email delivery, and first-send review guardrails.
• Team clock-in and payroll export
  Staff PIN access, shift review, accountability, and payroll-ready CSV export for owners.
• Storefront reserve and buy policy
  Published items, card-backed 36-hour reserves, paid pickup reminders, and what stays read-only.

Billing and account

• Pricing, trials, and canceling
  $25/mo flat, 14-day free trial, free-forever fallback, and where to manage billing.
• Export or delete your data
  How to pull a full ZIP of your shop's data, or close your account and have it wiped.

Integrations

• Add JSON-LD schema to your BigCommerce theme
  One-line theme edit to surface SAGE-generated structured data for Google rich results.
• Publish your first social post
  How SAGE prepares draft posts, queues owner review, and keeps direct posting approvals behind the scenes.

Troubleshooting

• My catalog connection says read-only
  What the read-only banner means and how a one-click reconnect fixes it.
• Why didn't my email go out?
  The four reasons a campaign might not have sent, and how to check each one.