Export or delete your data
SAGE treats your shop data as yours to leave with, whenever you want. Export pulls down a full copy. Delete removes it from SAGE's systems on a rolling schedule.
Export everything
Open your dashboard, go to Settings → Export my data. SAGE builds a ZIP containing:
- Your store profile and settings.
- Every customer record you've imported (with tags and segments).
- Every campaign draft and send record, including who got which send.
- Every snap-first upload and the drafts generated from it.
- Your connection metadata (which providers are linked, when, at what scope — but never the tokens themselves).
- Your plan and billing history on the SAGE side. Stripe invoices live in the billing portal.
The export endpoint is rate-limited to one request per day per shop. The download link is scoped to your session and expires quickly.
Delete your account
From Settings → Close shop → Delete all data. SAGE sends you a confirmation email because account deletion is irreversible and we don't want accidental clicks to erase a year of work. Click the link in that email, and SAGE starts the deletion.
What gets deleted: your store profile, every customer record, every connection token (so SAGE loses the ability to call Shopify/Mailchimp/etc. on your behalf — you can revoke from those providers too), every uploaded photo and generated text card, every campaign draft, and your plan usage history.
What's retained: hashed, non-identifying platform-level analytics (event counts with no way to trace back to your shop) and the 90-day rolling copies of campaigns you actually sent, retained for abuse-audit purposes and then also deleted.
If you have SAGE Membership
Cancel your subscription in the Stripe billing portal first. Deleting the SAGE account while still subscribed will still stop recurring charges via the webhook, but starting with a clean cancel avoids any surprise on your next billing statement.