SMS consent and opt-out

SAGE, operated by SIMCO LLC, sends text messages only after a customer gives express permission to hear from the specific shop or business named in the opt-in. Consent is separate from account signup, email consent, checkout, and terms acceptance.

Customer opt-in language

SMS checkboxes are unchecked by default and appear next to the phone field or notification settings on store-branded pages. The consumer-facing checkbox names the exact shop. Example:

I agree to receive recurring text messages from Riverbend Comics through SAGE for order, reservation, saved-item, customer-care, and shop update messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to buy anything.

Where opt-in happens

Customer pull-list signup pages, when a shopper chooses text reminders.
Customer account notification settings, where shoppers choose SMS topics and cadence.
Shop dashboard customer import or manual customer add, only when the shop has collected equivalent express permission from the customer.

Consent proof stored

When SMS consent is enabled, SAGE stores the consent state, timestamp, method, disclosure text, opt-in source, and shop/end-business context with the customer record. Live sending is blocked for customers without saved SMS consent.

Message types and frequency

Texts can include order updates, reservation confirmations, pull-list arrival notices, customer-care replies, saved-item or back-in-stock alerts, and shop updates. Frequency varies by shop and customer choices.

Opt-out and help

Reply STOP to opt out.
Reply HELP for help.
Every SAGE SMS also includes a signed opt-out link when available.
Message and data rates may apply.

Sample messages

Riverbend Comics: Your pull list is ready for pickup. Reply STOP to opt out. SAGE SMS test for Riverbend Comics: replies, delivery status, quota, and opt-out handling are wired. Reply HELP to verify replies; STOP opts out. Indie Bookshop: The title you saved is back in stock. Reserve it here: https://indieco.shop/... Reply STOP to opt out.

Compliance boundary: SAGE does not sell SMS opt-in data. Shops and customers can revoke SMS consent at any time. Public sending remains behind shop-specific end-business verification, a dedicated sender or campaign, store-branded consent proof, STOP/HELP callbacks, quotas, and clear confirmation.